Thursday, September 2, 2010

Dillons: Coupon Policy

I just received this from the Dillons corporate office. This is the CORRECT coupon policy despite what rumors may have been floating around the internet. Notice that nothing has changed. Also, ALL KS and MO stores received this updated and corrected coupon policy at their stores yesterday. I have bolded areas that were recently thought to not be true.

Dillon Stores Coupon Policy
(Includes all Dillons and Gerbes locations)

Please see below for general coupon guidelines, valid at Dillons and Gerbes locations across Kansas and Missouri.

Doubling Manufacturer’s Coupons
• With the use of the customer’s Dillons shoppers card:
o Manufacturer coupons will double up to and including 50¢ to $1.00.
§ i.e.: 25¢ coupon will double up to 50¢. A 50¢ coupon will double to $1.00.
o Manufacturer coupons with a face value of 51¢ through 99¢ will receive an additional discount to make the total coupon (with discount) equal $1.00.
§ i.e.: 60¢ coupon will receive a 40¢ coupon discount to $1.00.
• Doubling does not apply to free, store, digital coupons, or items prohibited by law.

Expired Coupons
• As a practice, we do discourage the use of expired coupons. However, we will accept expired coupons up to two weeks following the coupon’s expiration date.

Tax with Coupons
• Customers are responsible for taxes any item redeemed with a free coupon.

Store Coupons (from Dillons or Kroger)
• All store coupons (issued from Dillons or Kroger) are good for one use only. Store coupons cannot be doubled, are nontransferable, and duplication of these coupons is prohibited.

Digital Coupons from www.dillons.com or www.gerbes.com
• Customers will have the opportunity to load manufacturer and store coupons directly to their Dillons shopper’scard at www.dillons.com or www.gerbes.com.
• Customers may create an account using their Dillons shopper’s card for coupon offer. They can easily “clip”coupon offers from the site and load them directly to their shopper’s card for instant savings at the register.
• Digital coupons are available approximately one hour after loading.
• Digital coupons are limited to a one-time use. A limit of 150 coupons can be added per shopper’s card. All digital coupon values reflect exact discounts at the register – digital coupons will not double.
Digital coupons will stack with manufacturer, store, and internet print-at-home coupons.
• Digital coupon offers will be updated each month. See site for expiration dates.

Internet Coupons / Print at Home (PAH) Coupons
We do accept print-at-home (PAH) Internet coupons in our stores. Additional print-at-home coupons are also available at www.dillons.com or www.gerbes.com.
• “Buy one get one free” Internet coupons will be accepted, if the coupon requirements are met.
• Black and white copies of Internet coupons featuring barcodes will be accepted.
There are no limits on the number of Internet print-at-home coupons that can be redeemed in the transaction; however Internet print-at-home coupons do not stack (i.e. one coupon per item, if the coupon requirements are met).
• Management does reserve the right to reject any Internet coupon, which appears to have been altered or fails
to scan properly.

Competitor Coupons
• We do accept competitor Pharmacy coupons, up to the face value, if all requirements are met. The competitor Pharmacy coupons must be handled in the Pharmacy only. We do not accept any other competitor coupons.

Management Discretion
• The store manager has the right to accept, decline, or limit the use of ANY coupon(s).

9 comments:

Josh and Sarah said...

The last part is interesting... The part about management discretion. I tried to use a coupon a couple weeks ago that was 2 days past the expiration. The cashier asked his manager if i could use it (it was the only coupon i had) and the manager said no, because it was expired. Have you seen managers using their discretion like that much?

Shannon said...

I have heard that the 21st and Fairlawn store is pretty lenient on the expired coupon issue (they allow the 2 week give)

I know that the huntoon store and up north have had some coupon snottiness going on if you will:)

Anonymous said...

In the Wichita area (and suburbs), I haven't been to a Dillons yet that will accept expired coupons! :( As a matter of fact, our local store has big signs everywhere now saying they none will be accepted. :(

Indubitably Mel said...

I live in Manhattan. Just noticed this on the Dillons e-coupon website when you click on "more info" next to the item description:

"Limit of one coupon per item. Digital coupons and paper coupons may not be combined on the purchase of a single item."

Any thoughts?

Indubitably Mel said...

I live in Manhattan. Just noticed this on the Dillons e-coupon website when you click on "more info" next to the item description:

"Limit of one coupon per item. Digital coupons and paper coupons may not be combined on the purchase of a single item."

Any thoughts?

Anonymous said...

I used a paper coupon with a digital coupon this weekend in Manhattan and didn't have any problems, but now I'm a little nervous to do it again. Has anyone got an answer on this discrepancy?

Shannon said...

I do know that as of lately it is not encouraged to stack the coupons, however they are still allowing it to happen. At some point, I was told, that they were putting a system in place to prevent stacking of e-coupons and paper coupons. So I always say it is up to the consumer.

Kristien said...

I went into my Dillons in Dodge City today and they had a new coupon policy posted. If I remember right, it said that they would only double the first coupon for an item. And that if you use an e-coupon on your dillons card, you cannot use a paper coupon. I had about six coupons that the register rejected. There was nothing in the circular about the new coupon policy. I think they should have printed it in the circular so people wouldn't be blindsided with it. I had items that I wouldn't have purchased without the coupons.

Brandy said...

I was in the Dillons in Garden City late night and I had a coupon for .55cent and it did not double and the kid did not now why . But a coupl of week ago I used the same coupon and it did double.